What happens after I place an order?
Shortly after your order is placed on the web site, you will receive order verification via email which will contain a detailed explanation of your order. This is confirmation that your order has successfully been placed with ShopDiesel.com. Your order is then sent over a secure connection to our shipping warehouse to be processed internally. You will receive subsequent emails once your order is shipped or if any problems arise with your order.
What if I do not receive an order confirmation via email?
You will receive an order confirmation message via email shortly after ShopDiesel.com receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1.302.395.1776 to ensure that your order is being processed.
Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, contact us at 1.302.395.1776 to expedite the process.
Can I change the date of my order's delivery?
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, contact us at 1.302.395.1776 to expedite the process.
Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.
ShopDiesel.com does not rent or sell information we receive from web orders or email registrations to third parties. For more information see our Privacy Policy and Security Promise.
Can I cancel an order?
If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 1.302.395.1776 between the hours of 10AM - 5PM, Monday through Friday. If your order has already been sent out for delivery we will be unable to cancel it.
ALL PRODUCTS THAT CONTAIN CUSTOMIZED HARDWARE SUCH AS PERFORMANCE CHIPS ETC. ARE NON-REFUNDABLE AND MAY NOT BE RETURNED. PLEASE BE SURE OF YOUR ORDER.
Why does ShopDiesel.com only accept phone cancellations?
Despite a continued effort to better serve our customers, we sometimes cannot keep track of every email message that is sent to us. Sometimes email-based inquiries can get mis-routed for several hours/days or worse...they may never even make it to us, with the result of our finding out about the order being cancelled after the item has already been shipped.
By allowing order cancellations to be completed only by phone, we can immediately look up your specific customer information while confirming with you what you have ordered and which exact order you wish to cancel. Following this process helps prevent any mistakes from happening later to your account.
When will my order arrive?
When placing your order, you will be asked to request a shipping method. The shipping method you select will have a direct correlation to how long it will take for your items to arrive. To check the status of an order, you can access your personal ShopDiesel.com account at http://shop.ivalueinternet.com/shopdiesel/index.cfm/action/account.htm 24 hours a day, or call us at 1.302.395.1776, or send us an email at customerservice@shopdiesel.com.
| Shipping Method |
Delivery Time |
UPS Ground (Continental US Only)
· Trackable online.
|
3 to 6 business days |
UPS 2nd Day Air
· Trackable online.
|
2 to 3 business days |
UPS Next Day Air
· Trackable online.
|
1 to 2 business days |
Which credit cards are accepted?
ShopDiesel.com accepts Visa, MasterCard, American Express and Discover Card.
When will my credit card be charged?
ShopDiesel.com will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to ShopDiesel.com. Your account will be charged in 24 to 48 hours.
What was the total charged to my credit card?
When you place your order online, you are presented with the price of the merchandise and shipping costs as well as any applicable sales tax if your order is being delivered to New Jersey. Immediately following receipt of your order, you will be sent an order confirmation via email. This email will include an itemized list of the charges.
Was my discount/promotion code applied?
If you were eligible for a discount on your order as a result of an ongoing promotion at ShopDiesel.com, rest assured that it was applied on the back end before processing your order.
Pricing
All prices on this web site are subject to change at any time. While we do our best to insure accurate pricing, errors may occur, and we reserve the right to correct any inaccuracies.
No charges will be applied to a customers order without their consent.
What are the advantages of registering?
Becoming a registered ShopDiesel.com customer offers you a growing number of personalized benefits to make shopping with ShopDiesel.com faster, easier, and more intuitive. These are free services, which include the following benefits:
Save Time! You'll never need to enter your personal information again.
You'll be able to track orders online, view your order history and update and create multiple billing and shipping accounts.
You'll enjoy discounts and exclusive offers from ShopDiesel.com.
You'll receive new product updates, helpful information and money-saving offers.
What if I forgot my password?
If you have already registered and do not remember your password, we can send it to you. Click here.
Why isn't your site working with my browser?
Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering. Furthermore, our site requires the use of Javascript and Cookies throughout the site. If you have disabled Javascript or Coookies within your browser, your shopping experience at ShopDiesel.com will be problematic.
For best results, we recommend using Netscape Navigator 3.02 or later, or Microsoft's Internet Explorer 3.02 or later. For AOL users, we recommend the 3.0 or later AOL browser for PC's or the 4.0 browser for Macs. Click one of the following links if you'd like to download a new version of Netscape, Internet Explorer or AOL.
Why is my basket empty?
If the products you select are not showing up in your basket, one of two things is probably happening. You may not be fully adding the product to your basket or your browser may not be set up to work properly with the basket. [See the previous question.]
First, when you select a product, make sure you click on the "Add To Cart" button. This should add that product to your basket. (You can confirm this by clicking on the "Your Cart" button which is in the top navigation bar and the left-hand navigation bar on every page.)
If your product is showing in your shopping cart but you are having difficulty with the "Checkout" process, your browser could be set up with "Javascript" or "Cookies" disabled. This site uses Javascript and Cookies for data validation only, so there is no security risk in enabling either of them. You can change your browser option to enable javascript/cookies in the preferences menu selection for your browser. Or, you can place your order over the telephone by calling 1.302.395.1776.
I have a defective product that is still under the manufacturer's warranty...how do I return it?
All of the products sold at ShopDiesel.com have a limited lifetime warranty against defects in materials and workmanship. Although ShopDiesel.com makes a concerted effort to be certain that all merchandise is free of defects before it leaves the warehouse, occasionally a defective item does get mistakenly shipped.
We will replace defective items with the same product, where available. If an exact replacement is not available, we will replace the product with a like item or suitable substitute. For replacement, the product must be returned to the manufacturer, in accordance to their warranty policies, freight prepaid. Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return. A customer service representative will assist you if you have further questions.
Product Returns.
To make a return, simply call 1.302.395.1776 or email us at customerservice@shopdiesel.com regarding the item you would like to return. We will issue an RMA# (Return Merchandise Authorization Number) to you so you can send the item to us. Simply re-box the item being returned and clearly write the RMA# on the outside of the package. Please make sure the box is securely wrapped. ShopDiesel.com will not pay the shipping charges on returned items.
For more information on the ShopDiesel.com product return policy please click here.
